Order & Cancellation Policy

Order Requests

Submitting an order request through our website does not guarantee your order. Your order is only confirmed once we contact you directly to verify availability, finalize details, and agree on pricing and pickup arrangements.

We will respond to order requests within usually within one business day. If you do not hear from us within this timeframe, please follow up by email or phone.

Lead Times

Most cakes require at least 2-3 days notice. Some cakes and custom designs may require more lead time. Please check individual cake pages for specific requirements.

For last-minute requests, contact us directly - we will do our best to accommodate you if our schedule allows.

Deposits

[PLACEHOLDER: Deposit policy to be determined. Consider whether deposits will be required for certain order types, minimum order amounts that require deposits, and accepted payment methods for deposits.]

Order Changes

If you need to modify your order after confirmation, please contact us as soon as possible. We will do our best to accommodate changes, but modifications may not be possible depending on how far along preparation has progressed.

Changes to custom orders (flavors, designs, quantities) may affect pricing and lead time.

Cancellations

[PLACEHOLDER: Cancellation policy to be determined. Consider cancellation windows, refund policies for deposits, and how different order types may have different cancellation terms.]

Please notify us of cancellations as soon as possible so we can adjust our baking schedule.

Pickup

Orders are available for pickup from Your city and neighborhood. The exact pickup location and time will be confirmed when we finalize your order.

Please arrive at your scheduled pickup time. If you need to change your pickup time, let us know as soon as possible.

No-Shows

[PLACEHOLDER: No-show policy to be determined. Consider what happens if a customer does not pick up their order, how long orders will be held, and whether deposits are forfeited for no-shows.]

Custom Orders

Custom orders (special designs, flavors not on our regular menu, large event orders) may have different terms regarding deposits, lead times, and cancellations. These will be discussed and agreed upon before confirming your custom order.

Questions

If you have questions about our policies, please contact us at hello@example.com or (555) 555-5555.